Frequently Asked Questions
Find answers to common questions regarding our products, ordering, and policies.
QUESTIONS ABOUT...
Products
What are the key benefits of Shikkui products?
Shikkui products offer antimicrobial properties, humidity regulation, VOC neutralization, and are eco-friendly. They are designed to enhance indoor air quality and overall well-being.
Are Shikkui products certified?
Yes, Shikkui products meet various international certifications for safety, environmental impact, and quality, including ISO standards and environmental certifications.
What types of Shikkui products do you offer?
We offer a variety of Shikkui products, including Shikkui paint, Deodo tiles, Shikkui plaster, Ecopo, and LumieCUBE.
QUESTIONS ABOUT...
Ordering & Shipping
What is the minimum order quantity for wholesale orders?
There is no order minimum. We're pleased to offer industry-exclusive pricing to our approved partners, no matter how many items they need.
What's the lead time for orders?
Within Canada, the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
QUESTIONS ABOUT...
Shop Policies
What's your return policy?
If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
Do you offer exchanges?
We don't offer exchanges: simply initiate a return, then purchase the product you'd like instead.
Do you offer a product guarantee?
Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.